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Evidence Guide: MSTGN3004 - Supervise operations in a TCF enterprise

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSTGN3004 - Supervise operations in a TCF enterprise

What evidence can you provide to prove your understanding of each of the following citeria?

Determine job requirements

  1. Follow standard operating procedures (SOPs)
  2. Comply with work health and safety (WHS) requirements at all times
  3. Use appropriate personal protective equipment (PPE) in accordance with SOPs
  4. Identify job requirements from specifications, drawings, job sheets or work instructions
Follow standard operating procedures (SOPs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with work health and safety (WHS) requirements at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate personal protective equipment (PPE) in accordance with SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify job requirements from specifications, drawings, job sheets or work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify scope of supervisory responsibility

  1. Identify machine operations, staff, resources and operation processes within work area
  2. Determine production targets and identify maintenance requirements
  3. Identify scope and limitations of supervisory role
  4. Identify responsibilities to coordinate orientation activities for new staff and visitors
Identify machine operations, staff, resources and operation processes within work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine production targets and identify maintenance requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify scope and limitations of supervisory role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify responsibilities to coordinate orientation activities for new staff and visitors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide technical support to operators

  1. Identify operator roles and allocate personnel
  2. Monitor operator productivity and ability to conduct work effectively and safely
  3. Identify training needs and communicate with appropriate personnel
  4. Address technical problems raised by operators regarding machinery, product quality and operational safety
  5. Provide technical support to operators
Identify operator roles and allocate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor operator productivity and ability to conduct work effectively and safely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training needs and communicate with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address technical problems raised by operators regarding machinery, product quality and operational safety

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide technical support to operators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise team activity

  1. Establish production standards with team members and monitor WHS compliance and workplace procedures
  2. Monitor and address work allocation requirements in order to maintain optimum production efficiency
  3. Use effective communication skills to communicate targets and procedures to appropriate personnel
  4. Monitor and support team communications and relationships
  5. Monitor and address movement of materials through operations and production output against targets, as necessary
Establish production standards with team members and monitor WHS compliance and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and address work allocation requirements in order to maintain optimum production efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective communication skills to communicate targets and procedures to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and support team communications and relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and address movement of materials through operations and production output against targets, as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication

  1. Liaise with downstream and upstream areas to ensure quality and efficiency of operations as required
  2. Keep management informed of progress and any issues which may affect operation outcomes
  3. Maintain ongoing liaison with management to guide operation targets
  4. Consult with maintenance staff and management to identify opportunities to minimise down time
Liaise with downstream and upstream areas to ensure quality and efficiency of operations as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep management informed of progress and any issues which may affect operation outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain ongoing liaison with management to guide operation targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with maintenance staff and management to identify opportunities to minimise down time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete workplace documentation

  1. Identify documentation procedures for each step of operations
  2. Monitor compliance with documentation requirements
  3. Complete enterprise documentation
Identify documentation procedures for each step of operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor compliance with documentation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete enterprise documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Identify scope of supervisory responsibility

2.1

Identify machine operations, staff, resources and operation processes within work area

2.2

Determine production targets and identify maintenance requirements

2.3

Identify scope and limitations of supervisory role

2.4

Identify responsibilities to coordinate orientation activities for new staff and visitors

3

Provide technical support to operators

3.1

Identify operator roles and allocate personnel

3.2

Monitor operator productivity and ability to conduct work effectively and safely

3.3

Identify training needs and communicate with appropriate personnel

3.4

Address technical problems raised by operators regarding machinery, product quality and operational safety

3.5

Provide technical support to operators

4

Supervise team activity

4.1

Establish production standards with team members and monitor WHS compliance and workplace procedures

4.2

Monitor and address work allocation requirements in order to maintain optimum production efficiency

4.3

Use effective communication skills to communicate targets and procedures to appropriate personnel

4.4

Monitor and support team communications and relationships

4.5

Monitor and address movement of materials through operations and production output against targets, as necessary

5

Maintain communication

5.1

Liaise with downstream and upstream areas to ensure quality and efficiency of operations as required

5.2

Keep management informed of progress and any issues which may affect operation outcomes

5.3

Maintain ongoing liaison with management to guide operation targets

5.4

Consult with maintenance staff and management to identify opportunities to minimise down time

6

Complete workplace documentation

6.1

Identify documentation procedures for each step of operations

6.2

Monitor compliance with documentation requirements

6.3

Complete enterprise documentation

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Identify scope of supervisory responsibility

2.1

Identify machine operations, staff, resources and operation processes within work area

2.2

Determine production targets and identify maintenance requirements

2.3

Identify scope and limitations of supervisory role

2.4

Identify responsibilities to coordinate orientation activities for new staff and visitors

3

Provide technical support to operators

3.1

Identify operator roles and allocate personnel

3.2

Monitor operator productivity and ability to conduct work effectively and safely

3.3

Identify training needs and communicate with appropriate personnel

3.4

Address technical problems raised by operators regarding machinery, product quality and operational safety

3.5

Provide technical support to operators

4

Supervise team activity

4.1

Establish production standards with team members and monitor WHS compliance and workplace procedures

4.2

Monitor and address work allocation requirements in order to maintain optimum production efficiency

4.3

Use effective communication skills to communicate targets and procedures to appropriate personnel

4.4

Monitor and support team communications and relationships

4.5

Monitor and address movement of materials through operations and production output against targets, as necessary

5

Maintain communication

5.1

Liaise with downstream and upstream areas to ensure quality and efficiency of operations as required

5.2

Keep management informed of progress and any issues which may affect operation outcomes

5.3

Maintain ongoing liaison with management to guide operation targets

5.4

Consult with maintenance staff and management to identify opportunities to minimise down time

6

Complete workplace documentation

6.1

Identify documentation procedures for each step of operations

6.2

Monitor compliance with documentation requirements

6.3

Complete enterprise documentation

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

planning, scheduling and prioritising resources (machines, staff, materials and operation processes)

clarifying and communicating tasks, roles and responsibilities

allocating work for operators/team members

addressing technical problems raised by operators regarding machinery, product quality and operational safety, and providing technical support to operators as required

identifying and reporting problems with work flow

maintaining ongoing liaison upstream and downstream and with management to guide operation targets

monitoring and addressing work allocation requirements, movement of materials through operations and production output in order to maintain optimum production efficiency

supervising and completing enterprise documentation for all stages of production, as required, and monitoring compliance with documentation requirements.

identify and report on skills deficiency in operations

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

production and workflow system in the workplace

factors and constraints that impact on effective workflow

ways of controlling factors and constraints

efficient operation of machines and processes within area of supervision

machinery maintenance requirements

quality assurance standards and procedures

quality standards and practices

effective communication

work health and safety (WHS) practices, including hazard identification and control measures

workplace procedures

recording and reporting practices.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Operation processes include, but are not limited to, the following:

use of machines and equipment

use of chemicals

use of materials

Orientation activities include, but are not limited to, one or more of the following:

organising introduction to staff

organising introduction to workplace

conducting tour of work areas or facilities

explaining work processes

completing documentation

coaching or providing on-the-job training for job activities

explaining implementation of safe work practices

reporting back to appropriate personnel

identifying hazards

providing WHS briefing

Issues which may affect operation outcomes include, but are not limited to, one or more of the following:

staffing

machinery

materials

schedules

maintenance requirements